You do. ShoreFox guests are looking for value for their money and don't want to get ripped off. Therefore we ask that you charge the same price on ShoreFox as you charge locally. And when you decide to charge more than the competition, you can explain the additional value in the description.
Remember that all ShoreFox guests will be invited to give feedback on your shore excursion. Charging fair prices is just good business.
Guests will purchase your shore excursion via ShoreFox with a credit card and receive a voucher with a confirmation code on it, or have a display on their smartphone with the confirmation code. Each guest will either hand this voucher to you at the beginning of the excursion, or show you the code on their smartphone, as a proof of payment. After the excursion is completed, you will redeem the voucher code in your Tour Operator Portal and we will transfer the price of the shore excursion minus the connection fee periodically to you.
ShoreFox works to keep your costs as low as possible but still offering flexible payment options. Depending on your country of operation, with Paypal and Payoneer prepaid MasterCards, we offer two different methods of payment. For more details, check our Guidelines.
You can specify a booking cut-off time between 12 hours or several days for each shore excursion if you need time to plan or prepare for the excursion, i.e. getting equipment, tickets, etc. After the cut-off time you indicated we won't sell your shore excursion anymore.
Keep in mind that many guests like the flexibility of being able to decide on a shore excursion on short notice. We offer a mobile web page and many people have smart phones with internet access these days. Therefore, keep your booking cut off time as low as possible to increase the likelihood of getting last minute bookings.
Your ShoreFox account can be reached 24/7 via the Tour Operator Portal where you can maintain your shore excursions and your capacity and upload new excursions. For the communication of capacity requests/bookings you can choose between email (when you or your back-office has permanent internet access and/or you own a smartphone) or text messages (when you work alone and/or don't have a smartphone). You also have a Destination Manager who is available to answer your questions via email or phone.
Tip: Managing your business with ShoreFox via a smartphone has a lot of advantages. You might think of investing in one with the additional revenue ShoreFox generates.
ShoreFox asks all guests to write reviews of the shore excursions they participated in. This is an important decision factor for other potential guests. ShoreFox does not alter or modify the reviews of guests in any way.
We know that you can't expect every review to be positive. If you get a bad review you can make up for it with having more positive reviews than negative. People today judge on the big picture, vs. one person's individual opinion.
Remember: ShoreFox doesn't promote Tour Operators with positive reviews. Consider us a neutral element in the market. However, we do allow guests to sort shore excursion search results with different filters, including top rated and average feedback. Therefore, you should always work to deliver the highest level of service possible.
Guests have the right to ask for a refund if they don't feel that the shore excursion they experienced met the description that you gave. For example: if you advertised that the shore excursion was 3 hours long but you dropped them off at the pier after 1 hour, this could be a reasonable reason to justify a refund. But if a guest requests a refund because they didn't see all the fish they wanted on the scuba dive, this is not a reasonable refund request.
Refunds will be offered only in justifiable circumstances and all requests for refunds will be considered by ShoreFox on a case by case basis after touching base with you.